Frequently Asked Questions

There will be a delivery fee if your are located outside of Salt Lake City (Please note delivery fee is NOT added at check out) 

If your event is in a park, venu or church verify with the location if a license is needed 14 days before your event we will provide a license but please let us know in advance. We will contact you 5 days before your event to verify event time set up, pick up and drop off time, confirm location and package details.

Deposit will not be refunded for any cancellation you can reschedule your event for a later date please call or text 24 hours before your event. 

We set up 2 hours BEFORE the start of event and client becomes liable for any injury or damage to our equipment. Client must fill out liability form before the play area is setup you can view the liability form online a $50 dollar cleaning fee will apply if equipment is extremely dirty. Equipment must be cleared at time of pickup. Set up time will not take away from your booking time. If there are any restrictions that may delay the set-up time such as stairs, lack of parking, etc please let us know prior to the event so that we can plan accordingly.

Please always have a second back up set up location(BEFORE SET UP) if it should rain, we will work with you on a solution. If you are not able to hold your party indoor, we can reschedule for another date, or a refund will be given on your payment (Deposits are NON-REFUNDABLE). If we completed the set up and your event time has started a refund WILL NOT be issued and equipment will need to be picked up due to equipment being damaged. Please plan accordingly and keep track of weather forecasts. This is not our responsibility. If there is  at least 30% chance of rain on your event date we would love to work with you on rescheduling your event. Simply contact us at tinytotplayzone@yahoo.com or call (385) 210-6743

If your event is at a park, church or venu you will need to contact the location in advance to determine the requirements needed to set up. We are insured and can get a certification if needed. We require 14 days notice for certification request. Outdoor set up will require a shaded area or suitable cover in the form of a canopy, tent or pavilion ect as the equipment will get hot in direct sunlight. Tents can be rented for an additional $20 charge. If a shaded area is NOT available we will not set up. A tarp will be provided, but please make sure the ground is flat, dry and clear from grass and debris. We will not set up on gravel, rocks or dirt NO exceptions.

Equipment is designed for ages 5 and under only. 
1. Socks are preferred inside play area.
2. No food, candy, gum, or drinks in the play area.

3.Equipment should not be moved or taken out of the designated play area.

4.No play dough, face paint, slime, crayons, markers, or sharp objects.

5. Adult supervision at all time

As long as you accept the adjusted quote then you can keep the equipment longer. All rentals are 5 hours any additional time is $50 per hour I ask that you contact me an hour before your pickup time.

Your event is not booked until you pay the deposit. Please pay the deposit within 48 hours of booking your event. We require a deposit online unless other arrangements have been made by Venmo, cashapp or PayPal to save the date. The remaining balance can be paid the week before the event or before we set up via Venmo, Cashapp, PayPal or in cash before we set up.

As parents to two toddlers, we have a strict cleaning sanitizing and disinfecting routine between rentals. This prevents the spread of virus, germs and bacteria between kids.

We are currently operating during the pandemic, we are taking extra precautions, wearing masks, asking for contact less setups and pickups, asking for our clients to be mindful of the number of guests to limit exposure to disease. Our disinfecting and cleaning procedures continue to be rigorous and strict; plastics get washed all equipment gets wiped and disinfected after and in between setups.